Thursday, May 10, 2012

On Being a 50s Housewife

I am so much happier now that I let the kids into the back yard to play by themselves.  I used to avoid letting them out unless I could be outside with them, but in some recent (meaning months ago) escapes into the back yard while the door was left unlocked, I realized the boys do not need me to be in the yard with them.  I also recall stories that my grandmother would kick the kids out of the house at a certain point in the morning.  After going with it for a few months, I see such value in the time they are spending outdoors - we have less tantrums, less indoor messes (but there are still messes), better sharing and cooperation between the boys, more time for relaxation for mom, etc.  Every person at our house is happier.

So, helicopter parents, free yourselves.  They definitely don't need you standing right next to them.  I encourage any parents to expand your comfort level in letting your children grow their independence.  I'm amazed to peek out the window and see Dominic giving Liam a brotherly "lesson" about sticks, or pulling his little brother around the yard in the wagon.  Their relationship is growing, and in many ways it is easier to let go of my tendency to hover because I know they are there together.  I have recently felt very susceptible to the "put in a movie to get some 'quiet time' for mom" suggestion, and for a while we were watching multiple episodes of Planet Earth in a day, but we're back to one episode or less per day for Dominic before bedtime, and Liam is back to no screen time at our house.

My boys are covered in mosquito bites, but they've never been happier!

Friday, January 6, 2012

Playful Learning

Friends, I am bursting with joy to share my most recent endeavor!  For the first time in my life, I have (or have made) time for leisure reading in the past 6 months - a hobby I intend to continue - and for Christmas my mom gave me the book Playful Learning Spaces by Mariah Bruehl.  I am fangoriously devouring it.  Fangoriously... gold star if you catch that reference from the early 2000s.  It is loaded with great information about stages of development in different areas of learning (art, math, writing, etc), and she offers suggestions for creating meaningful play and learning experiences for children of all ages and developmental levels.

Last week we cleared our junk room to host some dear friends who were in town from Michigan, and the guest room without guests in it, is our new family studio.  If you can imagine, the room was stacked with boxes and toys and outgrown clothes and craft supplies from wall to wall waist-high just over a week ago, and now we have a clean studio space!

Guest room from the door that we were unable to fully open a week ago.  The towels and blankets (on the shelf) will return to the linen closet in the hall until we are expecting guests.
Our expandable day bed is back to twin-size, and the shelves are ready for new activities for the children.  We'll be adding an easel and table to the space along with some playful and carefully designed art, writing, science, and math activities (some of which may end up on the kitchen and living room shelves... we can't cram everything into one room!).

View looking back toward the door (to the left out of view) and curtained closet.  The toys and books on the shelf were just a couple things to help our mini overnight guest feel at home.
A big open wall and a couple pop-arty pictures to hang on a wall somewhere.

  I already have little piles of in-progress work toward the goal of breathing life into our studio space.

The paints will likely remain in a closet with a tray/palate on the shelf, so we can be more aware of when they are ready for projects with higher potential for destroying rugs and walls. :)  They paint often, just with supervision to ensure that the paints are not being abused.

In addition to reading and enjoying Mariah's book, I have registered for her Playful Learning E-course, which should help fuel and direct my aspirations for our studio and our home.  She has a beautiful studio in her own home, and it has been a major source of hope/inspiration to me in the past year since I discovered her website and blog: playfullearning.net  Here is a video trailer for the e-course, in case you might be interested in joining... I'm already in, so say the word and we can be buddies in this process.  I hope to share some of my work for the course here on the blog!

Wednesday, November 16, 2011

NaBloPoMo: I Caved. I Pinned.

After declaring my resistance, I was overwhelmed by the friends who came out of the woodwork encouraging me to join pinterest... I caved to the peer pressure.  I think the clenching argument was that it is a visual form of bookmarks, so instead of ending up with hundreds of nondescript links to blog posts across the web, I can pin just the inspiring picture, and look directly at it instead of wondering, "what on earth is 'coolest thing I have ever seen'?"  Follow me there, follow me here, forgive me for falling of the NaBloPoMo wagon, and only posting occasionally (it's still way more frequently than ever before!).  Thanks for the encouragement friends, I look forward to following you all for loads of inspiration.

Sunday, November 13, 2011

NaBloPoMo: Another Time-Consuming Addiction?

I am sure you have all heard of Pinterest by now.  I requested an invitation a while back, but have stopped myself from joining against every fiber of my being.  I could spend HOURS at my computer a day, and it is not healthy.  I'm wondering if any of you are on it and how you find balance.  When I first discovered blogging it immediately overtook my time on the computer (as did facebook before blogs, as did instant messenger before facebook, etc...).

Now I am fighting off the urge to join the online community of people who love to look at cool stuff, and I would be looking at more cool stuff than I was doing.  UGH.  I am feeling pulled to join today, and I am forbidding myself to join until my house resembles a home and not a trash heap.  It may be a cop-out of a blog for today, but it is what is real on my heart right now!

Friday, November 11, 2011

NaBloPoMo: Real Work, Real Helpful

So back on the topic of being more deliberate teachers at school - which only builds the parenting toolbox - I recently had a beautiful experience subbing in my own son's Montessori primary classroom.  As I probably posted recently, we have been really struggling with armageddon getting ready for school in the mornings.  I'm not a morning person, my son is not a morning person, and we are both stubborn non-morning persons - how's that for three of the biggest understatements in history right there in one sentence!?  We would fight tooth and nail before school to get breakfast into that kids tummy, to get pajamas off of his screaming flailing body, to get clothes back onto that flailing screaming tear-drenched body, and to get that flailing screaming tear-drenched furious body into the car and buckled into the carseat to go to school - oh, and I didn't even mention that there was another baby to dress and feed and a DIRE need for coffee.  I was a mess... for far longer than I care to admit... and we were consistently arriving with the 15-30 minutes late crowd, which is a BIG NO NO for children in any school setting, but especially for children so sensitive to order and ritualistic about their daily routines, as my very young son is.  I had become that parent, with the child that is always late.  Oh, that I would have known this was ahead of me when I was smack-talking about how annoyed I was with constantly tardy 3-yr-olds when I was a new assistant!

The situation was pretty frustrating, did you pick up on that?  The last day that we had this kicking screaming royal rumble of a morning, I was scheduled to sub in my son's class and we were both 30 minutes late for school because of the clothing battle.  I sent him in sniffling and went to the PSO coffee social to get a grip of myself before I had to face a classroom of 25 of his peers (many of whom were my former students... I was his teacher's assistant for a year before Liam was born).  At the coffee social, I vented the problem to the PSO president, who has a very cool 10-year-old daughter, whom I've known since she was probably 5.  She told me she was very familiar with this struggle, and that there were times that she loaded her daughter into the car, clothes in a bag, and drove her to school - one time in her underwear! - and that the problem promptly ceased.  I was impressed.  Over the course of the day, I met no less than 4 other parents who shared similar stories - getting rid of pjs entirely, dressing the night before school, wearing pjs to school, etc.  So I left work that day with some resolve to turn this mess around.  I e-mailed his teacher, a dear friend, and asked for her suggestions, to which she said she gave her full support - that she and the assistant would follow through with consistency on the issue if he did, in fact, show up in pjs.  Get to the point, Renee, this is supposed to be about school communities!

A week or so later, I was called in to sub in his class again (after only mediocre attempts at getting to school clothed and on time... we dressed in the lobby a couple times, and were still leaving the house screaming).  I walked Dominic into the classroom and into the restroom/dressing area and handed him his clothes.  I went to go get a much-needed cup of coffee, and returned to him standing on the dressing bench looking over the half-wall at me... still in his pjs, I know, you aren't surprised.  I tried to give him space and ignore him, so he could dress himself, to no avail.  He finally started calling me from across the room, and I went over to him to see what he needed, only to be met with a "NO!  I NOT!  YOU DO IT!"  So I stood up and scanned the classroom, and I called upon a child who seemed a little distracted in his work (a child I know is an expert dresser, who once asked for a full dress suit as a gift for a birthday or something).  I invited him over and asked if he would be willing to help Dominic get dressed, and he was very willing.  So I asked him what needed to happen first and asked if he could just tell Dominic each step to getting dressed, and I slowly backed myself out of the dressing area... sneakily, so as not to be noticed.

Not a minute later my son emerged completely dressed, his pjs in a bag in his cubby, and his older friend was back to work at his table.  I continued with the morning, inviting children to simple lessons, and redirecting children from silliness or back to forgotten works (I really don't do anything elaborate when I am a sub, as I want to be extremely respectful of the teacher's plans for lesson giving, and respectful of the children who I have not observed enough to give lessons).  It came time for 10 am false fatigue, and the classroom seemed to fall apart into loud, seething, chaos.  There was work on every table and mat, but not a child to be found at that work... which, for you non-Montessorians, is totally normal and tends to happen 1.75 hours into each 3-hour work-cycle; the goal is to shrink the duration of false fatigue as it usually leads into the most concentrated time of work at the end of the work-cycle.  I walked around to the loudest groups and asked that they lower their voices so others could concentrate.  It is a hard thing to be comfortable about false fatigue, especially for me, and it was a surprisingly lucid day for me to look at the clock during the chaos and realize what was happening and let it run its course.  I invited a few strategic older children to offer help to younger children who had "lost their work," and like magic, the class started to settle into "bigger" work.

Everyone settled into some work, and I sat to observe a bit and help a child with the names of countries in Europe.  About 20 minutes before dismissal time a few children had finished working and started wandering around again, so I invited them to join me in reading about the parts of a leaf (shockingly interesting to children 3-6, if you happen to have rolled your eyes at that prospect!).  As more children started to join us, parents of children in the toddler community accross the hall gathered right outside of our classroom windows waiting for their children to be dismissed - among those parents, my mom who was picking up my youngest brother.  The room started to become a little chaotic again as children realized it was "group time," and my son was getting out a knobbed cylinder block.  He dropped the block right at the edge of the group, spilling all 10 cylinders, which he proceeded to toss in the air... while the parents of other children were looking in on this display, and while I was making a futile attempt to describe the "primary vein" and the "margin" of the leaf.  Maria Montessori, who often manifests as the Holy Spirit, happened to be flying over at this moment, and zapped me with a brilliant idea (these are few and far between, my friends).  I invited another of the older children (who was causing me some trouble during the book) to help Dominic pick up his work so he would be ready for dismissal.  The child was happy to oblige and I didn't see another cylinder fly through the air; quite the contrary, the cylinders were restored to the block and the block was returned to the shelf.  We continued the book, we sang a song, and we lined up for dismissal.

I later found out that my mom was pulling some kind of Olympic ice-skating commentator move in the hallway, pointing out to the other moms, "I wonder how this will turn out; that is my daughter reading a book about... leaves?... to the seething masses; that is her son throwing those cylinders, which I am pretty sure is not the appropriate use of that material; and I know that she is pretty specific about materials being used appropriately... let's see if she lands this triple salchow..."  I think I landed it, but it was a Hail Mary pass inviting a sometimes rowdy 5-year-old to manage my always-NOy-son!

Moral of the story:  children are much more likely to listen to other children and/or accept assistance from other children.  You may be one of only two adults in the room, but you likely have 10 or more eager helpers an earshot away.  Children are naturally more gentle with their peers when it comes to assisting in challenges - often, they have only recently overcome the same challenge, making the teaching opportunity particularly poignant for reinforcing new skills.  I've also come to notice that when a child helps another child, they only help the minimum amount (in the best possible way), allowing the child who needed the help to do as much of the work as possible, strengthening his feeling of competence.  When a small child can't quite operate the zipper on her coat, an older child will put the two sides of the zipper together and zip a couple teeth up, but then turn the zipping over to her younger friend, who very-much wants to be able to do it herself.  This act of helping other children empowers the older group of students to develop a sense of leadership and a deep joy in assisting others, at the same time the younger group is absorbing the generous and patient example of the older students, which will manifest again in a couple short years when they ARE the older group!  Montessori was so brilliant in her observations of children and the application of her observations to the creation of an educational pedagogy and practice that allows for the development of the whole child, an education that allows the child to participate in "real life" from the earliest stages.  I find it humorous when I hear people say things like "well, how do these Montessori kids do in the 'real world,'" because it seems so clear that they are doing "REAL work" all the time, while their traditional school counterparts are being reprimanded for "talking in class," even if they were just asking a friend to borrow a pencil.  How silly that question is, and how silly the thought that children should be doing anything other than real work!

Thursday, November 10, 2011

NaBloPoMo: Taking it to School, Solving Problems

So, some of these ideas are great when there is only one child to deal with... only one fight to mediate... no other hungry, crying mouths... etc.  I was asked how this applies to the classroom, and I'd like to share a couple observations of my experience directing the after-care program at the Montessori school.  I've been directing the program since August, I have never worked with elementary aged/ 2nd Plane of Development (6-12 yrs.) students before this year, this age group is SO DIFFERENT from the 1st Plane of Development (0-6 yrs.), and this is my first time in the lead role in a Montessori environment of any kind.  The perfect storm for disaster growth, right?  ...especially if you've met me and/or a child in the 2nd Plane!

I'm a person who reverts to a "do what I say when I say it," approach when stressed; it is definitely my biggest struggle, and it is one that I am CONSTANTLY working at and self-loathing over evaluating and reevaluating.  So this year I went into this after-care gig thinking, "these kids are going to be in charge of menu-planning and cooking, and cleaning up after themselves, and they're going to have constant access to art lessons in tons of different media, and they are going to freely explore in nature and study plants and work in the orchard, and engage in dramatic play and theatrical performances, and they'll practice their musical instruments, and read books, and so on and so on.  First fatal error:  thinking.  Ok, not really, but I have LENGTHY outlines of my goals for the "flow" of after-care and my "expectations" for the students, etc, and they did not match up to the way things actually came to pass (to put this into Old Testament terms for bad stuff happening all around, if I'm understanding that phrase accurately).  I've felt overwhelmed with conflicts that seem so trivial and simple, that I've wondered (silently in my head), "what the heck am I doing here?! what the heck area these kids doing?!"  I should have known that my outline would not have immediately materialized, and looking back, I am thankful to have planned out my "philosophy" for this endeavor to look back and see how we are progressing.

So, what has HELPED, is gradually handing more responsibility to the students, especially in the area of critical thinking.  At first, I was quick to give in to judge a situation when a child came to "tattle", and I was quick to use that judgement to issue a verdict and a sentence.  Then I was quick to realize that I was constantly hearing tattling and "getting kids in trouble," leading to more tattling and more "mischief" and unhappy kids.  So, my first step was to get the kids SOLVING PROBLEMS, which goes something like this (sometimes it works to talk this through with one child, but usually I work through it with all the involved parties):

  • "You sound angry that he took that stick out of that tree fort, what is going on?"
  • "Have you told the child who took that stick how you feel?"
  • "What words did you use?  Does it seem like he understood what you said?" (inevitably the words were, "STOP THAT NOW!"... not so much a feeling as a command...)
  • "What is it that you are needing right now?  Respect?  Space?  Cooperation?"
  • "Perhaps you could say to that kid, 'When you take that stick, I feel angry, because I need respect for my work and my space.'"
  • "What do you think that child might be needing?  Inclusion?  Friendship?  Respect?"
  • "Is there something you can do to solve this?  Is there a way you can help meet both of your needs?"  (the most popular response to these questions starting out was "I don't know" or "tell the teacher"... ugh... not what I had in mind)
  • When they're reluctant to offer a solution or say they don't know immediately, I ask them to take some time to think about it, and that I'm happy to wait while they think.  If they ask me for a solution, I follow my own advice and say "I really need some time to think about it, that's a tough one."  I do not start offering ideas until the children first come up with some ideas.
  • When they've offered some suggestions, which we talk through (would that really meet everyone's needs? how would that make the other child feel? etc), I might offer some ideas, but when we review the ideas with those questions, they usually come up with something else that will better meet everyone's needs.
  • After working through these steps with the children for a while, because Lord knows that took a LONG TIME at first, I've added the question, "Do you have an idea of how we could prevent this from happening in the future or could have prevented it today?"
  • We close these diplomatic mediations with a recap of what everyone is agreeing to in moving forward:  "OK, so you said you won't take any sticks away without asking, and you're interested in helping build the fort, and other child, you said you'll explain the fort design you are working on and give this child some ideas of things he can do to help build the fort.  Can we shake on this and move forward?  Let me know if you need any other help!"
So, this was ANNOYINGLY TIME CONSUMING at first because it seemed the children weren't really used to this type of adult "intervention," at least not in the more free-form after-care setting.  They would be called together to work through a problem, and immediately complain that it was taking too long, that they just didn't care anymore, "fine have it your way, I'm just going to do something different," and you can imagine the other forms of whining (which I completely understood, because I was thinking the same thing).  As we would come to a solution, I would point out, "wow, that only took 9 minutes (or whatever), I'm glad you're working together to solve this."  Now that this is established as the culture of our group, these mediations take less than 5 minutes, depending on the length of the "background story" leading into the discussion.  The amount of time it takes to get the children working at solving problems is actually AMAZINGLY REWARDING in time I do NOT have to spend saying, "Hey, you stop that right now, you're wrecking that fort, you're being mean, you need to come sit over here, you cannot play right now, etc."... amazingly rewarding... I much prefer kids playing joyfully to kids sitting in a "time-out" complaining at me... and of course that is not to say it is all joyful play, but there are certainly lots of opportunities for this BIG WORK of problem solving and critical thinking within our community and that working through those problems leads to deeper joy and stronger community bonds.  

This is also REAL WORK, and it is work that will serve them as long as they are living around and with other people.  In the film "Race to Nowhere," I remember a doctor who teaches at a medical school was talking about her concerns for the future of the medical field because so many of her students were so tied to the answer from the textbook, that she feared they would be unable to meet new diseases at the gate and confront them head-on with new innovative cures.  I do not have the answers to everything, and I would be doing a horrible disservice to these children if I were "training" them to ask someone else (even an adult) to do all of their thinking for them!  I want children who will run into a problem and think of every possible solution, who will try their solutions, and then try other solutions if their first attempts are not 100% successful.  I don't want them to say "well, Miss Renee isn't here to say who's wrong, so I have to keep being pushed around by kids taking my things or calling me names." NO!  I want them to have a toolbox full of ways to confront that kid that is going to offer them alcohol in high school, to suggest an alternative when their friends are squabbling over something, to dump that pushy boyfriend or girlfriend who just doesn't hear the word "no" clearly enough, to walk away when they simply cannot control the choices of another person.  

By allowing the children to develop their own moral responsibility and compass (and taking the almighty-judge title from myself), the children seem to be more lucid about the way their actions affect other children, and more thoughtful in solving the problems - the 2nd Plane of Development is a sensitive period for moral development, meaning this is the developmental window that these children are acutely interested in solving problems with the utmost care.  All we need to provide are the tools to do the work of solving real problems in their community (however small the community).  It is so exhilarating to see them dash off from a mediation to get to working together, rather than leaving the sentencing table with heads hung low or fists clenched in resentment.  Fun, challenging work.  I've been reading more in the past 3 months than I have in any other 3-month stretch (which probably doesn't reflect well on my former study habits...), and I am really enjoying your feedback and encouragement.  I have to point out, that a blog post is always a LOT longer than the way things actually go down... I really do less talking in these situations than these posts seem to suggest... almost like the posts have all the "stage directions" and "historical (philosophical) background" that show up in the playbill, but don't show up in the ballet, itself.

A closing thought:  now that they are able to work through those "he took that toy from me"/"she isn't being my friend" moments more independently (and those moments are happening less frequently), we're able to do more of those cool and fun ideas I had at the beginning of the year.  Moving forward, my next step is to get these kids functioning independently in their snack planning and preparation... always another hurdle to practice jumping!

Sunday, November 6, 2011

NaBloPoMo: Say Sorry!

In 2007 I first heard the notion that we should not tell/force children to say sorry.  It was vaguely explained (or vaguely understood) that it is forcing a disingenuous response from the children - that they might not actually be sorry when we are telling them to say it and that they might become resentful or jaded when we force them to say things they do not mean.  I nodded my head and tried not to fall back on that deeply rooted reaction to transgressions.  "That hurts when you hit," I would say, or "we do NOT hit."  And off the hitter would scamper, leaving the hit child crying or angry and me frustrated that the hitter was "getting away with hitting."

At the lecture by Kathleen Duvall, she revisited this confusing concept, and it seemed much clearer the way she explained it (both philosophically and practically), and perhaps I was just a more open to hearing something different this time around.  She made the case that we have to consider our real goals for the children - do we want a pavlovian "sorry" response to crying?  do we want children to "use words" when they have a problem?  what words do we want them to use - have we modeled the words to them and do we continue to encourage the use of clear language?  do we want our children to care for people enough to work toward a solution to a problem?  There is so much to consider!  I certainly do not want my sons to feel helpless if their needs are not being met, or to spit out a response "because I said so" while they continue to stew with anger.  I also do not want my children to willy-nilly say "sorry" about everything:  "Excuse me, may I pass?" "Oh, sorry!,"  "Why did you wear that shirt?" "oh, sorry," we live in a culture of people who are sorry for everything and nothing all at once!  As parents, we feel that we are expected to tell our children to "say sorry" at the playground if they bump another child, or we have a guff if another parent does not tell her child to apologize to our child.

What, then, are we supposed to do?  Our goal is to have conscious and considerate children, so we have to model the way to be conscious and considerate and guide them in the way to care for others.  For example, my son pushes his baby brother and grabs all the toys away to a far corner of the room, leaving the baby crying and toy-less.  There are a few things to consider (in the instant... I know... more challenging parenting work!):
  1. Why did Dominic push the baby and take the toys?  Is there a need that is not being met - to have space to play, to have respect for the work he did to set up the train track?
  2. What need is Liam trying to meet as he encroaches on Dominic's play - relationship with his brother, inclusion in play?
  3. What is going on right now?  Liam is hurt (emotionally or physically) and Dominic is herding his toys into a coral away from the baby instead of playing with the toys or the baby.
  4. What needs to happen next?
    • to meet Liam's needs:  to feel included, preferably by his brother, to get some comfort for his hurt feelings
    • to meet Dominic's needs:  a way to play with security that his toys will not be destroyed by baby-zilla, to build a good relationship with his baby brother
Now that I've considered all that, my goal is to help Dominic to comfort his brother, "what does Liam need to feel better?  Can you pat his back?  Could you choose one toy to offer Liam?"  If Dominic is not ready for any of that, I will model the way to care for someone who is hurt "Liam, you look hurt/sad, I am going to rub your back.  Do you need someone to play with?  Let's roll this ball together, Dominic needs space to play with that other toy set."  Once Liam is no longer upset, I can talk to Dominic.  I want to validate and empathize with his feelings of frustration or anger, and model that there is a different way to address those feelings (instead of pushing):  "Were you so sad/angry/frustrated when Liam wrecked your train track?  You needed space to work, and he knocked down the bridge.  You wanted Liam to move away and give you space."  I'll also point out that Liam had different needs:  "Liam wanted to play with his big brother because he loves you and looks up to you, he needs to feel included.  Is there a way he can play with you/ is there a toy from this set that you could offer him so he feels included?"  If that is way too much, perhaps I'd just leave it at, "you really need some space to fix your toy right now," but more often than not, Dominic is very willing to care for his brother and even if he cannot share the toy, he is usually willing to find another toy for Liam to play with.

So instead of ignoring all of that stuff that was going on (feelings, needs, relationship, etc) by just saying, "you say you are sorry right now and give him that toy," or "you go to a time-out while your brother plays here," we addressed all of those needs and feelings and included all involved parties in reaching a solution.  If there was a real injury, Dominic could certainly go get some ice from the freezer, or a washcloth to wipe a scrape - children are so attuned to the needs and comfort of others when they are just given a chance!  With older children it is very helpful to give each a chance to talk, and elicit the feelings/needs from the children because they have some vocabulary and understanding of what is going on.  By giving each child a time to speak and listen to the other, the children gain experience in listening to others - once they each vent "what happened," they can be asked, "what is the solution? do you have any ideas?"  For older children, it is even worthwhile to ask questions like, "what could have prevented this problem?  what could we do differently in the future to care for each other's needs?"  Often with the older crowd there is a simple misunderstanding, that needs further communication instead of an absolute judgement/sentence from an adult.

Working with children at the elementary level this year, in an after-school setting, I've observed that a pretty "stock" answer to those questions is "I don't know," followed by the expectation that I will dole out a judgement of who is right, who is wrong, who has to stop doing xyz, and who gets to continue along, etc.  For a while I was exasperated talking these things through, until I started asking the children to take a moment to think, "because I don't have a solution to every problem, and I know they can work it out."  It amazes me the solutions they come up with and how nemeses can turn into friends after just a few minutes of working through an issue.  If I take these observations to the larger social arena, it isn't difficult to notice areas that people want and expect someone else to "fix" an issue while they completely shirk personal responsibility - the heads of major banks participate in risky lending practices, cost us billions in tax dollars, and then continue to have our support in our patronage of their businesses!  It is as though we are conditioned to accept a "sorry" without any real reparation.  We allow someone else to "handle it" instead of taking a proactive approach to our needs, and even worse, we assume that because someone utters the word "sorry" at the ring of a bell, that the truly mean what they are saying.  I'd be inclined to think that actions are far more meaningful than words, as Eliza Doolittle put it, "SHOW ME!"

Perhaps tomorrow I'll ponder the ways some of these strategies work in a classroom setting - in some ways it is more challenging, while in other ways it is much easier because of the assistance we get from the children.